Privacy Policy
Welcome to CrystallineGuidance.com!
PLEASE READ VERY CAREFULLY ALL OF THE FOLLOWING TERMS AND CONDITIONS FOR USE OF THE WEBSITE (www.CrystallineGuidance.com , Crystalline Guidance, 'the website', 'our website'). BY ACCESSING AND/OR USING THE WEBSITE, YOU ARE AGREEING TO BE BOUND BY ALL OF THE FOLLOWING TERMS OF USE AND PRIVACY POLICY.
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Privacy Policy
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To access certain portions of the website, including the portions where the services are offered, we require you to register/sign up and select a user name and password. Some personal data is collected during the registration process. We may then ask for additional information, including personally identifiable and non-personally identifiable information.
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When you make a purchase on the website, when you subscribe to the services, we may ask you for certain personal information such as your name, address, e-mail address, or credit card number, in order to process your order, manage your subscription, or send you promotional e-mails. Providing personal information in these instances is solely your choice; you do not need to provide such information, make purchases, or sign up for a membership to browse our website as a visitor.
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Your privacy is important to us. The personal information collected from this website may be used for a variety of purposes such as registration, identification, authentication, online transactions, and marketing. By providing personal information you agree and understand that the website owner, operator, or their agents may access and use this information for a variety of purposes including identification, registration, authentication, online transactions, and marketing (unless you have opted out of receiving such emails).
We use the information collected on the website for a variety of purposes, including, but not limited to, running the website and the services and contacting users. We may use your information to communicate back to you, to update you on products, services and benefits, to personalize the website for you, to contact you for market research or to provide you with marketing information, newsletters, or other information we think would be of particular interest. In addition, if you make a purchase on the website, we may send you order and shipping confirmation emails.
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You can remove your e-mail address from our e-mail list whenever you wish to opt out of receiving such correspondence or information.
Why Personal Information is collected
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Information about you is collected for the following reasons, purposes:
- to provide our services,
- to communicate with you,
- to improve services.
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Please be aware that the website owner, operator, or their agents will disclose your personal information if required to do so by law, or in the good-faith belief that such action is reasonably necessary:
- to comply with legal process;
- to respond to any claims;
- or to protect the rights, intellectual property, personal safety of the website owner, operator or their agents, our customers or the public.
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Information You Provide to Us
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We collect information that you provide to us:
Basic Website Account Information: We ask for basic information from you to set up your account. We require individuals who sign up for courses, memberships, purchases, bookings through CrystallineGuidance.com to provide a username and/or email address.
Transaction and Billing Information: When you purchase a product, book a service from CrystallineGuidance.com, you will provide additional personal and payment information that is required to process the transaction, such as your name, address, payment option, and contact information.
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Content and Communication With Us: Depending on the services you use, you may also provide us with information about you through feedback surveys, testimonials, emails or comments.
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Registration Requirements
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Free content on the website, such as songs (excluding "Terra Nova" album), blog, is available to all visitors.
Visitors are currently permitted to view limited portions of the website CrystallineGuidance.com prior to deciding whether to become a registered user.
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If a subscription is required, then only to registered users who are also paid subscribers full access will be granted (excluding "Terra Nova" album). If you wish to become a registered user, you may sign up and/or register on our website where applicable, pay the required subscription fee (s), which are posted on the “Plans” page.
Information We Collect Automatically
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We also collect some information automatically:
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Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, referring site, the date and time of access and operating system. We collect log information when you use our services, when you visit our website.
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Usage Information: We collect information about your usage of our services, information like the last time you entered a course, where you are at in completing the course, and assignments completed or in progress. We use this information to provide our services to you, as well as get insights on how people use our services, so we can improve our services. In some cases, we may collect non-personal information. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system application software, and peripherals you are using and the domain name of the web site from which you linked to our Site.
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Location Information: We may determine the approximate location of your device from your IP address. For example, we collect and use this information to calculate how many people visit our services from certain geographic regions.
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Information from Cookies & Other Technologies: We use cookies and similar technologies. They help us provide, protect and improve our products and services, such as by personalizing content, and providing a better experience. Pixel tags are small blocks of code placed on websites and emails. The website uses cookies and other technologies like pixel tags to help us identify and track usage, and access preferences for our services. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy below.
Cookie Policy
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Certain features on the website utilize cookie technology. A cookie is a small data file that certain websites write to your hard drive when you visit them. Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time.
You may need to consult the help area of your browser application for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, however, you may not be able to access all areas of the website and/or the services.
Cookies – Why They Are Used
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Like many companies that provide web sites, the website owner, operator, or their agents may use “cookies” to better understand and serve the needs of our online visitors. A cookie is a small text file that a web page server places on your hard drive. Cookies function as your identifier and may record preferences and purchases. Cookies are used to let the web page server know that you have returned to this site. This helps us be more efficient in serving you, because it allows us determine what information and web pages you may be especially interested in viewing. Cookies also can be used to determine other information, such as the daily visitors to our web site and the pages of the site most frequently visited.
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If you do not wish to have a cookie set when you visit our web pages, you may change the settings in your browser to prevent them. The browser can be set to accept all cookies or to alert you every time a cookie is offered. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.
Member Account, Password and Security
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As a registered user, you are required to choose a password, and provide your email address, and you may be asked for additional information regarding your account. You are responsible for maintaining the confidentiality and security of the password and all other account information, and you are fully responsible and liable for all access to and use of the websites and/or services that occur under your password or account.
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You agree to immediately notify us by e-mail of any unauthorized use of your password or account or any other breach of security, and ensure that you log out from your account at the end of each session. Website owner will not be liable for any loss or damage arising from your failure to comply with this section.
Legal Bases for Collecting and Using Information
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A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
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- The use is necessary to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account, for example, to enable access to our website on your device or accept a payment submitted by you;
- The use is necessary for compliance with a legal obligation;
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- We have a legitimate interest in using your information in order to provide and update our services, to improve our services, so that we can offer you an even better user experience, to safeguard our services, to communicate with you, to measure and improve the effectiveness of our advertising, to monitor and prevent any problems with our services, and to personalize your experience; or
- You have given us your consent.
How We Share Information
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We do not sell our users’ private personal information.
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We share information about you in the limited circumstances described below and with appropriate safeguards on your privacy:
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Employees, and Independent Contractors: We may disclose information about you to our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf. We require our employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
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Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our services to you like payment providers that process your credit or debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, those that assist us with our marketing efforts (e.g. by providing tools for improving our marketing campaigns), those that help us understand and enhance our services (like analytics providers), and companies which may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
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Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
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To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect property and rights of Raisa Danielyan, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of injury, we may disclose information related to the emergency without delay.
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With Your Consent: We may share and disclose information with your consent or at your direction.
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Aggregated Information: We may share information that has been aggregated, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our services.
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Published Support Requests: If you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
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Information that you choose to make public is disclosed publicly.
That means, of course, that information like your public profile, posts, other content that you make public on our website and social media platforms, your “Likes” and comments, are all available to the public.
For example, a comment or post you might make on Raisin' Your Isness Facebook page, Raisin’ Your Isness YouTube channel, Instagram and TikTok social media platforms as well as CrystallineGuidance.com, along with other profile information you may make available within your posts.
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Please keep all of this in mind when deciding what you would like to share.
Age Requirements for Access and Use of the Website
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By accessing and using the website, you acknowledge and agree that you are representing to us that you are over the age of 18 and you are of legal age to form a legally binding contract, and you are not a person barred from purchasing or receiving products and services, under the laws of the United States or other applicable jurisdiction. Registration, subscription, access to and use of the websites and the services are not available to users under the age of 18 and are void where prohibited by applicable law.
Opting Out
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If you choose to opt out of receiving information, newsletters, promotional emails from the website, at the time you submit personal information, or you would like to stop receiving information from the website owner, operator, or their agents, you may unsubscribe; you may also notify us at any time by sending us an e-mail or message through our contact form.
If you notify us that you wish to opt out after you initially provided us with personal information, we will no longer share your personal information with other companies and organizations after your “opt out” notification. However, any information we may have provided to other companies or organizations prior to receiving your “opt out” request will not be recalled.
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Updating, Reviewing, and Deleting Your Information
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You can help the website owner, operator, or their agents maintain the accuracy of your information by updating your address, phone number, e-mail address or other information on your profile.
Disclosure of Account Information and User Content
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You acknowledge and agree that the website owner may access, preserve and disclose your account information and User content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to:
- comply with legal process,
- enforce this Agreement,
- respond to claims that any site content violates the rights of third parties,
- respond to your requests for customer service, or
- protect the rights, property or personal safety of Raisa Danielyan, the website owner, operator, other users of the website
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CrystallineGuidance.com and services, and the public.
However, under no other circumstances will we intentionally disclose your account information to any third party except as otherwise provided in our Privacy Policy.
Security
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While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our services for potential vulnerabilities and attacks.
Links to Other Sites
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The website owner, operator, or their agents are not responsible for the privacy practices of other website owners, operators, or their agents sites to which the website owner, operator, or their agents website(s) may link. We encourage you to become familiar with the privacy practices of these sites before you provide them with personal information.
Your Rights
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Data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law. You can access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, you may contact us any time.
How to Reach Us
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If you have questions or concerns about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the ‘Your Rights’ section above, please contact us via email or from the contact form.
Changes to this Policy
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We may modify this Privacy Policy from time to time, and, to the greatest extent permitted by law, such modifications shall be effective upon posting at the website CrystallineGuidance.com.
By accessing and/or using our website after any such modification is posted, you are agreeing to be bound by such modifications. You also acknowledge and agree that it is your responsibility to monitor the websites for the posting of modifications and to review such modifications on a regular basis.
If you do not agree to be bound by any future modifications of this privacy policy agreement, you may cancel your account and discontinue your use of the website and the services. Except as otherwise expressly provided herein, any new features, subscriptions, tools, products and/or services that change, enhance or upgrade the website and/or services will be subject to this agreement.
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Anti Spam Policy
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At Crystalline Guidance we are 100% against spam and unsolicited emails. We do not sell or provide email addresses to any unauthorized third party and do not authorize any third party or affiliate to misuse products or services created by or associated with Crystalline Guidance in spam or bulk emails. If you feel you have received any unwanted emails from us, please contact us immediately and we will look into the matter.
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Crystalline Guidance prohibits the use of their website and/or services in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail (Spam). You may not use any Crystalline Guidance services to send Spam. You also may not deliver Spam or cause Spam to be delivered to any customers of Crystalline Guidance.
In compliance with the CAN-SPAM Act e-mail sent, or caused to be sent, to or through the Crystalline Guidance website or service or on behalf of Crystalline Guidance may not:
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- use or contain false, misleading, invalid or forged headers;
- use deceptive or misleading subject lines;
- use or contain invalid or non-existent domain names;
- employ any technique to otherwise misrepresent, hide or obscure any information in identifying the point of origin or the transmission path;
- use other means of deceptive addressing;
- use a third party's internet domain name, or be relayed from or through a third party's equipment, without permission of the third party;
- contain false or misleading information in the subject line or otherwise contain false or misleading content;
- fail to comply with additional technical standards described below;
- otherwise violate our Terms of Use.
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Crystalline Guidance does not authorize the harvesting of e-mail addresses or other information from or through the website or its services. Crystalline Guidance does not permit or authorize others to use the Crsytalline Guidance services to collect, compile or obtain any information about its customers or subscribers, including but not limited to subscriber e-mail addresses.
If Crystalline Guidance believes that unauthorized or improper use is being made of any service, it may, without notice, take such action as it, in its sole discretion, deems appropriate, including blocking messages from a particular internet domain, mail server or IP address. Crystalline Guidance may immediately terminate any account on any service which it determines, in its sole discretion, is transmitting or is otherwise connected with any e-mail that violates this policy.
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Unauthorized use of any Crystalline Guidance services in connection with the transmission of unsolicited e-mail, including the transmission of e-mail in violation of this policy, may result in civil, criminal, or administrative penalties against the sender and those assisting the sender.
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Violators of the CAN-SPAM Act may be subject to penalties from the FTC (Federal Trade Commission).
Criminal prosecution is also possible in the case of egregious offenders, which can result in penalties such as fines, forfeiture of proceeds, equipment and possibly even prison time.